Return Policy

Refund, Return & Cancellation Policy

Last Updated: January 2026

This Refund, Return & Cancellation Policy applies to all purchases made on Triesta Crisento / Triesta – The Fast Food Company website, including Pancake Premix, Waffle Premix, Multi Millet Pancake Premix, Multi Millet Waffle Premix, Chocolate & Vanilla variants, and Combo Packs.

By placing an order on our website, you agree to the terms mentioned below.

1. Return Policy

We want our customers to have a smooth and satisfactory shopping experience. Since Triesta Crisento products are food items, returns are accepted only under specific conditions mentioned below.

1.1 Eligibility for Returns

A product may be eligible for return or replacement if:

1. The product is damaged at the time of delivery.
2. The product is defective or expired at the time of delivery.
3. The wrong product or wrong flavour is delivered.
4. The product received is different from what was ordered.
5. Any pack is missing from a combo order.
6. The outer package is received in a severely damaged or tampered condition.

1.2 Return Conditions

The return request must be raised within 7 days from the date of delivery, unless a different return window is mentioned on the product page.

To be eligible for return or replacement:

1. The product must be unused and unopened.
2. Original packaging, labels, batch details, and invoice must be available.
3. Product photos, package photos, and unboxing video may be required for verification.
4. Opened, consumed, or partially used food products will not be accepted for return.
5. Products damaged due to improper storage after delivery will not be eligible for return.

Because our products are edible food premixes, returns cannot be accepted for reasons such as taste preference, cooking error, wrong preparation method, or improper storage after delivery.

1.3 Return Process

Customers can request a return or replacement by contacting Triesta customer support with order details and clear product images.

Once the request is received, our team will verify the issue. If the request is approved, pickup may be arranged or return instructions will be shared. Returned products will be inspected before final approval.

Triesta reserves the right to reject a return request if the product does not meet the return conditions.

2. Refund Policy

Refunds are processed only after successful verification and approval of the return request or in case of eligible order cancellation.

2.1 Refund Modes

Refunds will be issued to the original payment method used during purchase.

For Cash on Delivery orders, refunds may be processed through bank transfer, UPI, or store credit, depending on the situation and available payment options.

2.2 Refund Timeline

Once approved, refunds are usually initiated within 5–7 business days.

The time taken for the refund to reflect in the customer’s account may vary depending on the payment gateway, bank, or payment provider.

2.3 Partial Refunds

Partial refunds may be issued in cases where only some items from an order are damaged, missing, incorrect, or returned.

For combo packs such as 2-Pack Combo or 4-Pack Combo, refund or replacement may be processed for the affected item only, depending on the issue and verification.

Shipping charges, COD charges, or convenience fees may be non-refundable unless the issue is caused by Triesta or our delivery partner.

3. Cancellation Policy

3.1 Order Cancellation by Customer

Customers can cancel an order before it is shipped or dispatched.

Once the order has been shipped, cancellation may not be possible. In such cases, the customer may raise a return or replacement request only if the product is damaged, incorrect, expired, or eligible under our return policy.

Cancellation requests can be made through the website’s order section or by contacting customer support.

3.2 Order Cancellation by Triesta

Triesta reserves the right to cancel an order in the following cases:

1. Product is unavailable or out of stock.
2. Pricing or listing error occurs.
3. Payment is not completed successfully.
4. Shipping address is incomplete or not serviceable.
5. Suspected fraudulent or bulk misuse activity is detected.
6. Product or combo pack is discontinued or temporarily unavailable.

If payment has already been made, the full eligible amount will be refunded to the customer.

4. Non-Returnable / Non-Refundable Items

Certain items may not be eligible for return or refund, including:

1. Opened food products.
2. Used or partially consumed products.
3. Products without original packaging or invoice.
4. Products damaged due to improper storage after delivery.
5. Products returned after the allowed return window.
6. Products purchased during clearance sale or special non-returnable offers, if mentioned.
7. Products where taste, texture, or cooking result varies due to preparation method.

Since Triesta Crisento products are food premixes, hygiene and safety conditions are strictly followed before approving any return.

5. Exchange / Replacement Policy

Replacement may be provided if the customer receives a damaged, expired, missing, or incorrect product.

Exchange or replacement is subject to product availability. If replacement is not possible, an eligible refund may be initiated as per this policy.

For combo packs, replacement may be provided for the affected pack only, depending on the issue and verification.

6. Important Notes

All return, refund, cancellation, and replacement requests are subject to verification and approval by Triesta.

Customers are advised to check the product packaging, batch details, manufacturing date, best-before date, and product condition at the time of delivery.

Misuse of return or refund requests may result in order restrictions or refusal of future claims.

Triesta may update this policy at any time without prior notice. Updated policy terms will be applicable once published on the website.

7. Contact Us

For any questions or assistance regarding returns, refunds, cancellations, or replacements, please contact us:

Triesta Fast Food

New Shiv Colony, Dakhar Mohalla,

Shivpuri, Madhya Pradesh – 473551

Customer Care: +91 9183100136

Email: info@triesta.com

FSSAI Lic. No.: 21425590001410